The existing corporate Case Management Policy,
approved by Cabinet on 22nd May 2013, helps staff to deal with
unreasonable customers in a fair and consistent way. However, it
does not specifically extend to provide guidance for councillors in
dealing with unreasonable behaviour or actions by members of the
public, when undertaking Council work. A Case Management Policy
specifically designed for councillors will provide guidance on how
to deal with members of the public who display unacceptable
customer behaviour and actions which infringe the normal relations
that exist between councillors and constituents.
Decision type: Key
Reason Key: Affects more than 2 ward;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 04/02/2014
Anticipated restriction: Fully exempt -
Relevant Committee(s): Finance, Assets and Performance;
Decision due: 5 Mar 2014 by Cabinet
Lead director: Executive Director Resources and Support Services
Contact: Jeanette Hilton, Head of Customer and ICT Services Email: jeanette.hilton@newcastle-staffs.gov.uk.