Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: No
The existing corporate Case Management Policy,
approved by Cabinet on 22nd May 2013, helps staff to deal with
unreasonable customers in a fair and consistent way. However, it
does not specifically extend to provide guidance for councillors in
dealing with unreasonable behaviour or actions by members of the
public, when undertaking Council work. A Case Management Policy
specifically designed for councillors will provide guidance on how
to deal with members of the public who display unacceptable
customer behaviour and actions which infringe the normal relations
that exist between councillors and constituents.
That the Case Management Policy for Councillors be approved.
Report author: Jeanette Hilton
Publication date: 05/03/2014
Date of decision: 05/03/2014
Decided at meeting: 05/03/2014 - Cabinet
Accompanying Documents: