(i) That the Chief Executive in consultation with the Portfolio Holder for One Council, People and Partnerships be authorised to enter into a contract by direct award to procure a suitable, modern CRM system.
(ii) That the Chief Executive in consultation with the Portfolio Holder for One Council, People and Partnerships, be authorised to enter into a contract by direct award with a suitably qualified CRM partner to design, deliver and support the CRM programme.
(iii) That the implementation of a single CRM and case management solution across all Council services, be approved.