Decision details

PROCUREMENT OF CORPORATE CRM AND CASE MANAGEMENT SYSTEM

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Decision:

(i)                  That the Chief Executive in consultation with the Portfolio Holder for One Council, People and Partnerships be authorised to enter into a contract by direct award to procure a suitable, modern CRM system.

 

(ii)                 That the Chief Executive in consultation with the Portfolio Holder for One Council, People and Partnerships, be authorised to enter into a contract by direct award with a suitably qualified CRM partner to design, deliver and support the CRM programme.

 

(iii)               That the implementation of a single CRM and case management solution across all Council services, be approved.

 

Publication date: 03/12/2024

Date of decision: 03/12/2024

Decided at meeting: 03/12/2024 - Cabinet

Accompanying Documents: