The Customer Access Strategy (the Strategy)
affirms the Council’s commitment to meeting the demands of
customers by offering services that provide choice whilst
maintaining consistency and quality of service, and value for money
.The current Strategy and accompanying Customer Charter were
adopted in 2007. Since that time considerable change has taken
place in the delivery of customer services. Therefore the Strategy
and Customer Charter require updating to reflect current best
practice and initiatives.
Decision type: Key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 16/05/2014
Relevant Committee(s): Finance, Assets and Performance;
Decision due: 12 Nov 2014 by Cabinet
Lead member: Cabinet Portfolio Holder - Community Safety and Wellbeing
Lead director: Executive Director Resources and Support Services
Contact: Jeanette Hilton, Head of Customer and ICT Services Email: jeanette.hilton@newcastle-staffs.gov.uk.
Spend required/saving generated: None applicable