Issue details

Revision of the Customer Case Management Policy

The Policy has been in place since May 2013. A review has been undertaken and the Policy has been revised to ensure that it continues to reflect Local Government Ombudsman best practice and guidelines.

Decision type: Key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 16/05/2014

Relevant Committee(s): Finance, Assets and Performance;

Decision due: 23 Jul 2014 by Cabinet

Lead member: Cabinet Portfolio Holder - Community Safety and Wellbeing

Lead director: Executive Director Resources and Support Services

Contact: Jeanette Hilton, Head of Customer and ICT Services Email: jeanette.hilton@newcastle-staffs.gov.uk.