Issue details

Revision of the Corporate Complaints, Comments and Compliments Policy

 

 

The 3Cs Policy was revised in 2012 to incorporate changes to guidelines provided by the Local Government Ombudsman and received approval by Cabinet in May 2012. A review has been undertaken to ensure that the Policy still reflects best practice and as a result the Policy has been ammended and submitted to Cabinet for approval

Decision type: Key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 16/05/2014

Relevant Committee(s): Finance, Assets and Performance;

Decision due: 23 Jul 2014 by Cabinet

Lead member: Cabinet Portfolio Holder - Community Safety and Wellbeing

Lead director: Executive Director Resources and Support Services

Contact: Jeanette Hilton, Head of Customer and ICT Services Email: jeanette.hilton@newcastle-staffs.gov.uk.

Decisions

Agenda items