The Complaints, Comments and Compliments
Policy was last reviewed in July 2014. The amendments made at that
time ensured that the Policy conformed with the new
‘Regulators’ Code’, making it clear that
businesses could access and utilise the policy in the same way that
individuals’ could. The Policy is reviewed on a regular basis
to ensure currency with the latest guidance and with council and
public needs. A recent review has resulted in a number of
amendments and additional points being recommended for
inclusion.
Decision type: Key
Reason Key: Affects more than 2 ward;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 18/01/2016
Relevant Committee(s): Transformation and Resources;
Decision due: 10 Feb 2016 by Cabinet
Lead member: Cabinet Portfolio Holder - Finance, Town Centres and Growth
Lead director: Kelvin Turner - Executive Director (Resources and Support Services)
Contact: Jeanette Hilton, Head of Customer and ICT Services Email: jeanette.hilton@newcastle-staffs.gov.uk.