A report was submitted to Cabinet outlining proposals for enhancing the way in which the Council provides digital services to customers through the introduction of a customer portal. Going down this route would also be a cost saving to the Council.
Resolved: (i) That proposals to introduce a customer portal to further
develop the way that residents can access council services be supported in principle.
(ii) That officers be authorised to prepare a business case for
the introduction of a customer portal including an assessment of the options available and identifying a preferred set of proposals to be reported back to Cabinet.
(iii) That the Digital Strategy for the Council be endorsed.