Issue - meetings

The Leader introduced the Financial and Performance Management Report for the fourth quarter of 2012/13, and reported the comments of the Transformation and Resources Scrutiny Committee from its meeting on 20 May 2013.

The other Cabinet members provided information in relation to the performance within their respective portfolios, with particular reference to areas of particularly strong performance or concern.

Resolved:

(1)               That the contents of the report be noted and the monitoring and scrutiny of performance alongside finances be continued;

(2)               That the new style of the performance report be developed further for 2013/14 as detailed, in line with the Performance Management Framework Review and the Council Plan 2013/14 to 2015/16;

(3)               That the Transformation and Resources Scrutiny Committee be thanked for its comments and those comment be noted; and

(4)               That the Customer and ICT Services Teams be commended for keeping the “unmet demand” indicator (4.5) in relation to telephone calls on target despite the increase of 1,700 additional calls on the day following the recent changes to the Council Tax Benefit system.