Issue - meetings

That Cabinet approve the revisions to the Customer Case Management Policy.

The Portfolio Holder for Economic Regeneration, Business and Town Centres presented a report seeking Cabinet approval of the revisions to the Customer Case Management Policy.

The Customer Case Management Policy had been in place since May 2013. It enabled the Council to deal with customers who displayed unacceptable customer behaviour and actions in a fair and consistent way, through adhering to industry guidelines and best practice. A review of the existing Policy had been undertaken and as a result it had been revised and updated to ensure it continued to reflect Local Government Ombudsman best practice and guidelines, and accorded with Council requirements.

Resolved: That Cabinet approve the revisions to the Customer Case Management Policy.