3 Amendment to the Corporate Complaints, Comments and Compliments Policy PDF 50 KB
Decision:
Resolved:- That Section 9 of the Corporate Complaints, Comments and Compliments Policy (3Cs Policy ) is revised, as set out in Appendix B of this report, to incorporate the Local Government Ombudsman new guidelines regarding unreasonable complaints.
Minutes:
Resolved:- That Section 9 of the Corporate Complaints, Comments and Compliments Policy (3Cs Policy ) is revised, as set out in Appendix B of this report, to incorporate the Local Government Ombudsman new guidelines regarding unreasonable complaints.