Issue - meetings

That the procurement and award of a 5-year contract for contact centre and corporate communication solution, delegating authority to enter into a contract to the Chief Executive in consultation with the Portfolio Holder – One Council, People & Partnerships, be approved.

The Leader introduced a report seeking the approval of Cabinet for the procurement of a contract for contact centre and corporate telephony.

Using the latest technology would ensure that the service was future proofed with the better use of interactive voice responses on phone calls and better use of chat and voice boxes on the Council’s website.  The integration into Microsoft Teams was also assisting Members to pick up on customer Service enquiries.

Resolved:    That the procurement and award of a 5-year contract for contact

centre and corporate communication solution, delegating authority to enter into a contract to the Chief Executive in consultation with the Portfolio Holder – One Council, People & Partnerships, be approved.

Watch the debate here