Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: No
For Cabinet to approve an amendment to the
Corporate Complaints, Comments and Compliments Policy.
Resolved:- That Section 9 of the Corporate Complaints, Comments and Compliments Policy (3Cs Policy ) is revised, as set out in Appendix B of this report, to incorporate the Local Government Ombudsman new guidelines regarding unreasonable complaints.
Report author: Jeanette Hilton
Publication date: 23/05/2012
Date of decision: 23/05/2012
Decided at meeting: 23/05/2012 - Cabinet
Accompanying Documents: