Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
a) That Cabinet approve the Customer Service and Access Strategy and Customer Promise.
b) That a timetable for implementation of the strategy across the Council is submitted to the Portfolio Holder by 1st December 2014.
c) That any required changes to the Council’s communications policies are implemented following consideration by the relevant portfolio holders in conjunction with the Head of Communications and the Head of Customer Services and ICT.
Publication date: 12/11/2014
Date of decision: 12/11/2014
Decided at meeting: 12/11/2014 - Cabinet
Accompanying Documents: