Decision details

The existing corporate Case Management Policy, approved by Cabinet on 22nd May 2013, helps staff to deal with unreasonable customers in a fair and consistent way. However, it does not specifically extend to provide guidance for councillors in dealing with unreasonable behaviour or actions by members of the public, when undertaking Council work. A Case Management Policy specifically designed for councillors will provide guidance on how to deal with members of the public who display unacceptable customer behaviour and actions which infringe the normal relations that exist between councillors and constituents.