Decision details

Amendment to the Corporate Complaints, Comments and Compliments Policy

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: No

Purpose:

For Cabinet to approve an amendment to the Corporate Complaints, Comments and Compliments Policy.

Decision:

 

Resolved:-   That Section 9 of the Corporate Complaints, Comments and Compliments Policy (3Cs Policy ) is revised, as set out in Appendix B of this report, to incorporate the Local Government Ombudsman new guidelines regarding unreasonable complaints.

 

Report author: Jeanette Hilton

Publication date: 23/05/2012

Date of decision: 23/05/2012

Decided at meeting: 23/05/2012 - Cabinet

Accompanying Documents: