Decision details

A report was submitted to Cabinet outlining proposals for enhancing the way in which the Council provides digital services to customers through the introduction of a customer portal.  Going down this route would also be a cost saving to the Council.

Resolved:       (i)       That proposals to introduce a customer portal to further

develop the way that residents can access council services be supported in principle.

(ii)      That officers be authorised to prepare a business case for

the introduction of a customer portal including an assessment of the options available and identifying a preferred set of proposals to be reported back to Cabinet.

(iii)     That the Digital Strategy for the Council be endorsed.