Issue - decisions

Customer Service and Access Strategy and Customer Promise

12/11/2014 - Customer Service and Access Strategy and Customer Promise

a)    That Cabinet approve the Customer Service and Access Strategy and Customer Promise.

 

b)    That a timetable for implementation of the strategy across the Council is submitted to the Portfolio Holder by 1st December 2014.

 

c)    That any required changes to the Council’s communications policies are implemented following consideration by the relevant portfolio holders in conjunction with the Head of Communications and the Head of Customer Services and ICT.