Issue - meetings

a)    That Cabinet approve the Customer Service and Access Strategy and Customer Promise.

b)    That a timetable for implementation of the strategy across the Council is submitted to the Portfolio Holder by 1^st December 2014.

c)    That any required changes to the Council’s communications policies are implemented following consideration by the relevant portfolio holders in conjunction with the Head of Communications and the Head of Customer Services and ICT.

A report was submitted to seek Cabinet approval for the replacement of the Customer Access Strategy and Customer Charter with the Customer Service and Access Strategy and Customer Promise.

The Customer Access Strategy and accompanying Customer Charter had been in place since 2007. A review had been undertaken and an organisation wide Customer Service and Access Strategy (‘the Strategy’) and Customer Promise would better reflect and incorporate the national ‘Customer Service Excellence Standard’ best practice along with the latest industry guidelines.

Resolved: a)            That Cabinet approve the Customer Service and Access Strategy and Customer Promise.

b)        That a timetable for implementation of the strategy across the Council is submitted to the Portfolio Holder by 1^st December 2014.

c)         That any required changes to the Council’s communications policies are implemented following consideration by the relevant portfolio holders in conjunction with the Head of Communications and the Head of Customer Services and ICT.